SmallWorld Concierge

Agent Capability Catalog

Research and engagement streams the Concierge agent runs across your accounts. Each capability has an occurrence (when it runs), a complexity (rough build effort, S–XL), a relevance (how core it is to the value prop), and the data sources it depends on.

Occurrence: Continuous On-demand Event-driven
Complexity: S M L XL
Relevance: High Medium Low

Discovery

Map account network

Discover everyone on the customer's team's collective network who works at the target account.

Continuous L High
Sources: LinkedIn · customer inbox · internal graph
map_account_network

Map key personnel

Comprehensively identify and stratify key people at the target — leadership, decision-makers, board, advisors, recent hires and departures. Runs without requiring any connectors.

Continuous M High
Sources: LinkedIn · web scrape · firmographic APIs
map_key_personnel

Find HQ-area connectors

Search the customer's network for people who live (or have lived) in the target's HQ metro and have dense local relationships from prior employers, orgs, or boards.

On-demand M Medium
Sources: LinkedIn · internal graph
find_hq_area_connectors

Find industry veterans

Surface connectors whose career history is rooted in the target's industry, regardless of where they work today.

On-demand M Medium
Sources: LinkedIn · internal graph · firmographic APIs
find_industry_veterans

Find ex-employer connectors

Surface connectors who previously worked at the target. Former employees retain warm relationships and inside knowledge for years.

On-demand S High
Sources: LinkedIn · internal graph
find_ex_employer_connectors

Find prior-coworker connectors

Surface connectors who worked at the same company at the same time as a prospect, regardless of whether either is at the target now. Filterable by department, company size, and era.

On-demand M High
Sources: LinkedIn · internal graph
find_prior_coworker_connectors

Find shared-cohort connectors

Surface connectors who share a non-employer cohort with prospects — same school, exec program, fellowship (YC, Endeavor), military service, accelerator batch.

On-demand M Medium
Sources: LinkedIn · internal graph
find_shared_cohort_connectors

Find shared-investor paths

Surface paths through investors, board members, or advisors whose portfolios overlap the customer's network and the target's cap table.

On-demand L Medium
Sources: cap-table data · internal graph
find_shared_investor_paths

Explore third-degree paths

Find and verify viable paths to prospects through one extra hop when no direct connector exists.

Continuous L High
Sources: LinkedIn · internal graph
explore_third_degree_paths

Path to named person

User-initiated path-finding for a specific person the agent didn't surface (e.g. customer knows Peggy Smith is head of procurement but she isn't yet in our graph). Agent locates, enriches, and finds a path.

On-demand M High
Sources: LinkedIn · web scrape · internal graph
path_to_named_person

Targeting

Qualify target prospects

Identify which people inside the target account are worth pursuing given the customer's buying centers and ICP.

Continuous M High
Sources: LinkedIn · firmographic APIs
qualify_target_prospects

Verify relationship strength

Ask connectors to rate how well they actually know specific prospects, so a one-time meeting isn't treated as a strong tie.

Continuous M High
Sources: connector survey · customer inbox
verify_relationship_strength

Rank introduction paths

Score and rank all available paths for a prospect by connector quality, prior willingness to help, relationship strength, and adjacency signals (industry, cohort, geo).

Continuous M High
Sources: internal graph
rank_introduction_paths

Engagement

Solicit offers for help

Nudge connectors to volunteer ways they could help short of committing to a full intro. An unsolicited offer flips the social dynamic so reps don't have to ask high-status connectors directly.

Continuous M High
Sources: connector survey
solicit_offers_for_help

Personalize connector outreach

Tailor every outbound message using the connector's work history, shared industry experience with the prospect, prior offers, and the specific relevance of this request to their background.

Event-driven M High
Sources: internal graph · LinkedIn
personalize_connector_outreach

Draft connector asks

Generate the connector-facing message — right framing, right context, right prospect, right strength — so the customer doesn't have to write it.

Event-driven M High
Sources: internal graph
draft_connector_asks

Process connector responses

Classify and route incoming responses to strength asks, offer solicitations, and intro requests. Surface positives, capture negatives with reasoning, feed signal back into ranking.

Event-driven M High
Sources: connector survey · customer inbox
process_connector_responses

Intelligence

Research target company

Pull firmographic data on the target — size, revenue, funding, industry, locations, tech stack, recent news.

On-demand S High
Sources: firmographic APIs · web scrape · news
research_target_company

Find contact info

Discover email addresses (and where possible, phone, direct LinkedIn URL) for identified people at the target.

On-demand M High
Sources: email inference · LinkedIn · web scrape
find_contact_info

Track personnel changes

Continuously monitor job changes among prospects and connectors so paths stay current and new arrivals at the target trigger outreach windows.

Continuous M High
Sources: LinkedIn
track_personnel_changes